The perversion of KPIs

Just like the central bank, we’re susceptible for the perversion of our evaluation metrics.

The Pitfall

The Duality

It is unfair, unproductive and unhealthy to work towards no clear goal. It is a road to nowhere. On that road, you never arrive, because you are already there.

Personal Resolution

Tell me what is important and what I’d be judged on.

Don’t tell me how.

Examples

• Central banks and inflation + interest rates

• Politicians and indexes

• Adjusting request dates to reduce measured cycle times (shipping)